Frequently asked questions
When will my order ship?
Orders are usually prepared within 1–2 working days.
How can I track my order?
From My account > My orders, the order tracking page, or by asking the FNÈL Assistant on the site.
Can I cancel my order?
For orders that have not yet shipped, email defnefnel@outlook.com. Shipped orders can be returned.
Do you ship internationally?
Yes, we ship to Europe and many other countries with DHL Express.