Pre-Information Form

This form is provided to inform the consumer before a distance contract is concluded, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

1. Seller

• Company: İLAYDA DEFNE DEMİREL
• Address: ARTIKABAT MAH. KEMAL ŞADİ AYHAN SK. NO: 3 B İÇ KAPI NO: 20 GÜMÜŞHACIKÖY/ AMASYA, GÜMÜŞHACIKÖY, AMASYA, 05700
• Phone: 05448471018
• Email: defnefnel@outlook.com
• Registered e-mail (KEP): —
• MERSIS no.: —
• Tax office / no.: GÜMÜŞHACIKÖY / 11044600040

2. Buyer

• Name: [Compilato al momento dell'ordine]
• Billing address: [Compilato al momento dell'ordine]
• Phone: [Compilato al momento dell'ordine]
• Email: [Compilato al momento dell'ordine]
• Delivery address: [Compilato al momento dell'ordine]

3. Products and price

[Compilato al momento dell'ordine]

All prices include VAT.

4. Payment

Payment method: Carta di credito/debito (iyzico). Card payments are protected by 3D Secure and processed by the licensed payment institution iyzico; card details are not stored by the seller.

5. Delivery

Delivery method: [Compilato al momento dell'ordine] (shipping fee: [Compilato al momento dell'ordine]). Orders are usually dispatched within 1–4 working days and in any case within the statutory 30 days.

6. Right of withdrawal

You may withdraw from the contract within 14 days of delivery without giving any reason. FNÈL extends this period to 30 days. To withdraw, create a return request from your order page or notify defnefnel@outlook.com. Refunds are made within 14 days of your notice, using the original payment method, at no cost to you.

Items made to your specifications, and items whose hygiene seal has been opened after delivery (underwear, swimwear, earrings, etc.), are excluded from the right of withdrawal.

7. Complaints

Complaints may be sent to defnefnel@outlook.com. Disputes may be brought before the Consumer Arbitration Committees or Consumer Courts within the monetary limits set annually by the Turkish Ministry of Trade.

Order date: 15 ottobre 2026 — Order no.: [Compilato al momento dell'ordine]